Privacy Policy
Introduction
This website is owned and operated by Nurtured Health Naturopath, ABN: 90995802695.
Nurtured Health Naturopath is committed to protecting your privacy and complying with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of the Personal Information you provide us.
This policy explains and provides details on how personal information is collected, stored, used, and protected.
What is Personal Information?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information you may provide us include:
Name, address, email address, phone numbers and health history.
The Personal Information we collect from you is collected as part of us providing our services to you and is used purely in the provision of services to you.
What personal information do we collect and hold?
The types of personal information we may collect about you include:
personal details such as your name, age/date of birth, gender, marital status, and occupation
contact details such as your address, email addresses, phone numbers
health related information including current health and medical history, family history, medications or current treatments
your payment information, such as credit card details, if you purchase products or services from us
information regarding your access and use of our website, including through the use of Internet cookies
any additional personal information that you provide to us, directly or indirectly, through your use of our website, associated social media platforms and/or accounts from which you permit us to collect information
any other personal information requested by us and/or provided by you or a third party during our communications.
How do we collect your personal information?
Personal information is collected in many different ways including:
when you book a consultation or other service
when you correspond with us on social media platforms such as Instagram
when you contact us with a question, comment or enquiry
when you visit our website.
Why do we collect your personal information?
We may collect, hold, use and disclose personal information for the following purposes:
to provide you with our products and services, such as to provide personalised recommendations and education for you, and where necessary provide integrative healthcare (in working with other healthcare providers and services)
to contact and communicate with you
for legally required internal record keeping and administrative purposes
to enable you to access and use this website, associated applications and social media platforms
to comply with our legal obligations and resolve any disputes that we may have
to otherwise operate and administer our business.
Sensitive Information
Sensitive Information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
We may collect sensitive personal information from you such as your health information due to the nature of our business. We will only use this information for the provision of our services, with your consent or where required or authorized by law.
Third Parties
We will collect your Personal Information only from you, where reasonable to do so. In some cases we may be provided information from third parties (e.g. other health practitioners). In this case, we will take appropriate steps to ensure you are aware of the information provided to us.
Who do we share your personal information with?
We may share your personal information:
when it is necessary to lessen or prevent a serious threat to a patient’s life, health or safety or public health or safety
when you are unable to act on your own behalf due to a health condition, we may need to discuss your health information with relatives or emergency contacts, in order to ensure that you are provided with appropriate care
with third party service providers to enable them to provide their services, such as IT service providers, data storage, web-hosting and server providers, debt collectors, marketing or advertising providers, our client management system, professional advisors and payment systems operators
people you authorise us to correspond with as reasonably required to carry out your instructions for testing, nutraceutical and supplement prescriptions
third party service providers who assist us with archival, auditing, accounting, legal, business consulting, website, or technology services
with credit reporting agencies, courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have provided to you
with courts, tribunals, regulatory authorities and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights
with third parties, including agents or sub-contractors, who assist us in providing information, products, services or direct marketing to you.
with third parties to collect and process data, such as Google Analytics. This may include parties that store data outside of Australia
when there is a statutory requirement to share certain personal information (e.g. some diseases require mandatory notification).
Protection of your Personal Information and Sensitive Information
We take reasonable and practicable steps to protect your personal information from misuse, interference, loss, and from unauthorized access, modification or disclosure.We take reasonable steps to ensure that the information we hold about you is relevant, accurate, up-to-date and complete.
Disposal of your Personal Information and Sensitive Information
When the Personal Information and Sensitive Information you provided us with is no longer needed for our provision of services to you, we will take reasonable steps to destroy or permanently de-identify your Personal Information and Sensitive Information.
Please note, we are legally required to store your health information and client records for 7 years.
Access to your Personal Information and Sensitive Information
Please contact us in writing if you wish to access your Personal Information. An administrative fee may be charged for providing a copy of your Personal Information. Before releasing your Personal Information, we may require identification from you.
Policy Updates
This Policy may change from time to time and is available on our website or upon request.
Privacy Policy Complaints and Enquiries
If you have any questions about this Privacy Policy please contact us at:
info@nurturedhealth.com.au